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Payment
All payments are due upon receipt. If a payment is not received or payment method is declined, the buyer forfeits the ownership of any items purchased. If no payment is received, no items will be delivered.
You can make payments direct to our Bank Account at :
Colinwood House Services
Account No: 55035639
Sort Code: 60-21-28

Please quote your name as a reference

You can also make payments by debit or credit card with PayPal:


Or make payments by cheque:

Please make cheques payable to 'Colinwood House Services'

Delivery Policy
Delivery will be paid for by the buyer where applicable in the amount agreed upon by Colinwood House Services at the time of purchase. If an item is damaged during delivery, Colinwood House Services will not be held responsible.
Refund/Return Policy
Items are entitled to be refunded or returned based on complaint. If an item is damaged during delivery, a replacement item will be sent free of charge. If an item is unsatisfactory, a written explanation is needed before the item may be considered for a refund. Buyer must take into account the description of the item before requesting a refund. If the item matches the description by Colinwood House Services and the buyer is unsatisfied, Colinwood House Services is not responsible for refund. Exchanges are granted on a case-by-case basis.
Cancellation
An item may be cancelled up until payment has been processed. Once payment has been processed, the buyer is responsible for payment.
Your right to cancel
You have 14 days from entering into a contract in which you can cancel it. CHS Stairlifts will not start providing the service before the 14 day cancellation period has ended, unless you have requested this. In this instance you will still have the right to cancel, but you must pay for the value of the service that is provided up to the point you cancel, which will include the cost of products which are ordered in advance of installation. If the service is provided in full within 14 days the right to cancel can be lost during the cancellation period if the service is provided in full before the 14 days elapses.
Complaints
Any complaints about items or Colinwood House Services may be sent to our support team:
Here
There is no guarantee of a resolution. Each case will be looked at individually. Colinwood House Services is not responsible for any health or safety concerns once the buyer has received the item. If any harm is incurred from the items purchased by the buyer, Colinwood House Services shares no responsibility.
Cookies
To make this site work properly, we sometimes place small data files called cookies on your device. Most websites do this too.
What are cookies?
A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.
How do we use cookies?
A number of our pages use cookies to remember your display preferences, such as contrast colour settings or font size if you have already replied to a survey pop-up that asks you if the content was helpful or not (so you won't be asked again) if you have agreed (or not) to our use of cookies on this site. Also, some videos embedded in our pages use a cookie to anonymously gather statistics on how you got there and what videos you visited. Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended. The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.
How to control cookies
You can control and/or delete cookies as you wish – for details, visit aboutcookies. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.
Privacy Policy
This privacy policy sets out how Colinwood House Services uses and protects any information that you give Colinwood House Services when you use this website. Colinwood House Services is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Colinwood House Services may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st March 2017.
What we collect
We may collect the following information: Name and job title, contact information including email address and interests, other information relevant to customer surveys and/or offers.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: Internal record keeping.We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
Security
We do not store credit or debit card details, nor do we share customer financial details with any 3rd parties We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure any information we collect online.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways: If you have previously agreed to us using your personal information for marketing purposes, you may change your mind at any time by writing to us at the address below or emailing us Here (Please put the word UNSUBSCRIBE in the sublect line) We will not sell, distribute or lease your personal information to third parties unless we have your permission to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you, please write to:
Colinwood House Services
Colinwood House
106 Hope Avenue
Hadlow
Kent
TN11 0HE
If you believe that any information we are holding on you is incorrect or incomplete, please write us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
THESE TERMS AND CONDITIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE.
22-Jun-2017 © CHS Stairlifts. All rights reserved.
Site designed and operated by Colinwood House Services